Shipping, Returns & Discounts

Everything about getting your order, in plain terms. If your question is not answered here, call 725-800-8930 or email info@lasantevie.com.

Shipping

Is shipping free?

Yes, on US orders over $100. Under $100, shipping is calculated at checkout based on weight and destination.

How long will my order take?

Orders are processed within 1 to 3 business days, then transit time on top of that. Most US orders arrive within a week of ordering. You will get tracking as soon as it ships.

Orders placed on a Friday afternoon or over a weekend start processing the next business day.

Where do you ship?

Within the United States. We do not currently ship internationally.

Can I pick up my order instead?

Yes. Local pickup is available in Las Vegas at 8940 S. Maryland Parkway, Suite 400. Choose pickup at checkout and we will email you when your order is ready. There is no charge for pickup.

Why is my order taking longer than expected?

Two common reasons. Herbal formulas from Evergreen require a consultation before they ship, so those orders wait until we have spoken with you. And anything shipping directly from a supplier moves on their schedule rather than ours.

If it has been more than a week with no tracking, call us. Something has gone wrong and we would rather hear about it.

Discounts

Is there a discount on my first order?

Yes, 15% off. The code arrives by email when you sign up, and it applies to your first order.

Can I save on repeat orders?

Subscribe & Save takes 10% off any product you set up on a recurring schedule. You choose the interval, and you can pause, change, or cancel it yourself at any time.

Can I stack discounts?

One discount code per order. Subscribe & Save pricing applies automatically to subscription items and does not need a code.

Returns

What can I return?

Unopened, unused products within 14 days of delivery.

What can I not return?

Opened supplements, herbs, and skincare. This is a safety and regulatory limit rather than a policy we chose. Once a supplement leaves our control and a seal is broken, we cannot verify how it was stored, and we will not resell it to someone else.

If a product arrives damaged, is not what you ordered, or you have a reaction to it, that is a different situation. Contact us and we will make it right regardless of whether it has been opened.

How do I start a return?

Email info@lasantevie.com with your order number and what you would like to return. We will confirm before you ship anything back.

Who pays return shipping?

You do, unless the return is due to an error on our part, in which case we cover it.

When will I get my refund?

Once we receive and inspect the return, the refund goes back to your original payment method. Your bank usually takes a few business days after that.

Ordering

Why does my herbal order need a consultation?

Evergreen formulas are prescription strength, and Evergreen requires that a practitioner screen every order before it ships. We will ask whether you are working with another practitioner, whether you are pregnant, trying to conceive or breastfeeding, what prescription medications you take, and what you are allergic to.

Several of these formulas interact with blood thinners and several are contraindicated in pregnancy. The screening exists because those interactions are real.

Something I want is not on the site. Can I still get it?

Probably. Some practitioner-only lines cannot be resold on a retail storefront, and those are available through the Practitioner Dispensary. If you need a formula built for your specific pattern, that happens through a consultation.

Do you take insurance?

Not for supplements or herbs. Those are not covered by insurance. Clinical services are a separate question and are handled through the practice.

Still have a question?

Call 725-800-8930, email info@lasantevie.com, or use the contact form. We usually reply within 1 to 2 business days.

Full legal terms, including our privacy policy, are on the Policies page.